Refunds + Exchanges
ALL SALES ARE FINAl! Unopened and unused maybe exchanged for products of equal or lesser value within 7 days. There are no refunds or exchanges on hair accessories, or special orders. Such as custom order items.
Special order or custom order- especially ordered hair. Color/length or texture.... customer colored hair, custom wigs (NO REFUNDS).
Overnight or next day shopping request
FedEx. Note: that this is the ONLY OPTION to be selected under shipping option on the website.
All other shipment of hair, USPS will be used as the carrier & can be expected within 3-7 business days after shipment was made.
Please be advised that all our wigs are customized. So it is a process. Please order in advance.
Once your order has been shipped ELHB will send you a tracking number VIA email.
Tracking number are automatically emailed once Hair has been shipped.
SHIPPING on colored or blonde hair will be a process due to customization. Shipping may take a bit longer for color, wigs & blonde hair, & some wigs we have to pre-order & Hand color. Our wigs shipping can be 3-10 business days. ELHC will work over time to secure the best quality & customer services to our consumers.